Privacy Policy & Cookies
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.moshimoshiuk.com (the “Site”).
MoshiMoshiUK is committed to continuing to ensure that customer’s privacy is protected – customers are our top priority and our policy explains what we do to maintain this.
Information we collect from orders:
- Name
- Contact Details
- Personalisation details (where applicable)
- Payment Information
- When you contact us
- IP Address
- Purchase History
- How you found our website
- Location Data
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also gather Device information to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
We ask you for this information so that we can make your shopping experience as easy and enjoyable as possible and to offer you benefits of having an account with us or receiving marketing communications if you choose to.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We do not pass your information on to anyone, and without your consent, you will not receive any further marketing emails from us. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Marketing
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information).
If you do opt to sign up for our mailing list, at any time you can opt to ‘unsubscribe’ or get in touch to have your details removed or amended.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment details, place an order, arrange for a delivery or return an order, we imply that you consent to our collecting it and using it for that specific reason only.
Security
Ensuring your information is managed securely is a high priority. We take reasonable precautions and follow industry best practices to make sure it is protected.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Contact via social media
Where you have contacted us via social media to make an enquiry, we will respond via the same channel unless the response requires us to disclose your personal data, or the enquiry is complex. In this case, we will use the email address or phone number you have provided when you placed your order or ask you for this information to continue the communication if you have not placed an order.
If you tag MoshiMoshiUK products in an Instagram post we may reach out to you to request permission to share your post on our website. If you agree to this, your post will be shared on our website as a shoppable image. If the image is clicked on your Instagram handle will be made available in the image as the owner of the original post. If you decline permission to share your post, we will not share the post on our website.
Links
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Data Retention
We will retain your personal information no longer than is necessary for the purpose we obtained it for or the required retention time under other legislation. This reduces the risk that it will become inaccurate, out of date or irrelevant and maintains our commitment to the safety of your privacy and personal data. Information that is no longer needed will be securely pseudonymised Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years from the time of your last order with MoshiMoshiUK as required by existing financial legislation.
What are the consequences of failing to provide personal information or withdrawing consent?
If you fail to provide certain information when requested:
- We may not be able to fulfil your order(s) or perform other aspects of any contract you have entered into with us.
- We may be prevented from complying with our legal obligations.
- You may not be able to participate in the interactive aspects of our site.
When you contact MoshiMoshiUK by email we store your emails and our replies from the last correspondence thread for 2 years. If they relate to a financial transaction such as an online order or purchase in-store, they may be held for 7 years. This includes sensitive information that you choose to share with us by email – we recommend you do not share this type of information with us.
Social media comments and content that you place on MoshiMoshiUK pages remain under your control and you are able to remove these at any time.
Your Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at info@moshimoshiuk.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@moshimoshiuk.com or by mail using the details provided below:
MoshiMoshiUK, 136 Seacoast Road, Limavady, BT49 9EG