Payment Questions

Why was my payment declined?

Your card can be declined for many reasons, the most common of which are listed below:

- The address does not match the address on the bank records.
- The postcode does not match the bank records
- The card number has been typed in incorrectly
- The card security number or CVS number has been typed in incorrectly
- The card is not enrolled into 3D Secure
- The card type that you are using is not accepted by us.

Please ensure that you type your address into the payment system exactly as it is recorded on your bank or credit card statement, paying particular attention to your house / flat number and postcode.

Unfortunately we have cannot control the authorisation process. If the card continues to be declined, please contact your bank who should be able to provide the exact reasons for this.

Your card is not charged when it is declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be taken from your account. The reserved funds will automatically be released after a certain amount of time, usually within just a few days, depending on your bank.

What cards do you accept?

We accept the following card types when paying by credit card:

-Mastercard
-Visa
-American Express
-JCB
-Union Pay
The same cards are accepted if you pay by Apple Pay or PayPal.

Do prices included the VAT?

All online prices and delivery fees are displayed inclusive of VAT where applicable and all prices are in pounds sterling (GBP).

Prices do not include any overseas duties & charges that you may incur. You may be charged fees and taxes as your order passes through customs. Any charges must be paid by the person receiving the parcel.