Delivery Questions

What type of shipping providers do you use?

For UK shipping we use Royal Mail Standard Shipping (2nd Class). First Class and Tracked Mail can be selected at purchase.
Royal Mail Expedited Guaranteed Next Day Delivery can also be selected at purchase when quick delivery time is required e.g. upcoming children’s birthday.
For International customers we use Royal Mail International Priority Mail. Orders over GBP60.00 will be automatically upgraded to ‘Tracked’.

Can I track my order?

We cannot provide tracking information for small orders sent via Royal Mail Standard Shipping, but this is possible for orders sent via Signed For service.

When can I expect my order to arrive?

Delivery times are estimates. We use Royal Mail shipping schedules to estimate delivery times. If delivery time is very important – please use expedited shipping, which you can select at checkout.
Parcel Courier Services can be provided and we advise using Parcel Courier delivery services for International orders exceeding GBP150.00.

Estimated Delivery Times:

UK – 2-4 working days
Europe (inc Norway, Switzerland) 3-7 working days
US & Canada – 9 – 13 working days
Australia & New Zealand: 12 – 15 working days.
Rest of World: 15 – 21 working days.